Shipment & Return Terms

Free Worldwide Shipping

  • Free shipping is available on orders above $300.

Delivery Times

  • GCC Standard Delivery: 3-5 business days.
  • International Standard Delivery: 5-10 business days.
  • Express Delivery: 3-5 days worldwide.
Delivery times may vary based on location and logistics partners.

    Order Processing

    • Orders are processed within 1-2 business days, ensuring prompt dispatch.

    Tracking Information

    • Customers will receive an email with tracking information once an order is fulfilled.

    Shipping Partners

    • We use DHL, FedEx, Aramex for international orders, and local partners like SMSA for the GCC to ensure safe and efficient delivery.

    Packaging

    • All watches are securely packed in durable materials to guarantee their perfect condition upon arrival.

    Customs and Duties

    • International customers are responsible for customs and duties.

    Returns Policy

    At Nuun Official, we are committed to the quality and craftsmanship of our watches. Our Returns Policy is designed to ensure your complete satisfaction with your purchase.

    Eligibility for Returns

    • Damaged or Defective Products: If you receive a damaged or defective product due to shipping or handling, please contact us within 48 hours of receipt. We will take the responsibility for the shipping. Late reports will be evaluated on a case-by-case basis. 
    • Product Condition: For a return to be eligible, the watch must be unworn and include all original packaging, guarantee certificates, and instructions.
    • Non-Refundable Items: Refunds are not accepted for change of mind, customs refusal or dissatisfaction with product aesthetics. We can consider an exchange for an item of equal value. If a refund is approved, the customer will be responsible for customs, shipping and restocking fees. 

    Return Process

    Initiating a Return: Please fill out this "return form" within 3 days of receiving your product.
    Shipping the Product Back: After declaring your return, you have 7 days to send the product back via registered parcel, labeled as 'watch for return / repair.'

    Return Shipping Address:
    NUUN OFFICIAL
    Shop 182, Bldg 20,
    Road 383, Block 316
    Manama, Bahrain
    Contact: +973 3602 6665 / +973 1333 0001
    Email: info@nuunofficial.com

      Refund Process

      • Inspection: We inspect all returned products upon receipt.
      • Refund Approval: If the return is approved, a refund will be processed for damaged or defective products.   For a refund to be eligible, the watch must be unworn and include all original packaging, guarantee certificates, and instructions. If anything is amiss, there will be a charge that will be informed to the customer. 
      • Refund Method: Refunds are issued via the original payment method within 14 days of return approval.

      Exchanges

      • We offer exchanges for different models or items of equal value.

      Policy Updates:

      We reserve the right to modify this policy, with notifications to customers for significant changes.